This Shipping Policy explains how orders placed on https://craftlooms.in/ are processed and delivered by Craftlooms.

1. Shipping Coverage

We currently ship across India
Delivery is subject to courier partner serviceability for the destination pincode

2. Order Processing Time

Orders are processed within 1–3 business days after successful payment confirmation

Orders placed on Sundays or public holidays will be processed on the next working day

3. Estimated Delivery Time

Standard delivery time is 4–8 business days after dispatch
Delivery timelines may vary based on location, courier partner, weather conditions, or unforeseen circumstances

4. Shipping Charges
Shipping charges (if applicable) are displayed clearly at checkout
Charges may vary depending on:

Delivery location
Order value
Package weight and dimensions
Shipping fees once paid are non-refundable.

5. Order Tracking

Tracking details will be shared via SMS or email once the order is dispatched
Customers can track shipments using the provided tracking link

6. Delivery Attempts

Courier partners usually make 2–3 delivery attempts
If delivery fails due to incorrect address, customer unavailability, or refusal, the shipment may be returned to us
Re-shipping may attract additional charges.

7. Damaged or Tampered Packages

If the package appears damaged or tampered with at the time of delivery, do not accept the parcel
If damage is discovered after delivery, contact us within 48 hours with photo/video evidence

8. Incorrect Address

Customers are responsible for providing complete and accurate shipping details
Craftlooms is not liable for delays or non-delivery due to incorrect or incomplete address information

9. Force Majeure

Craftlooms shall not be responsible for shipping delays or failures due to events beyond reasonable control, including natural disasters, strikes, lockdowns, or government restrictions.

10. Contact Information
For shipping-related queries, contact:

Craftlooms
📍 33, Shri Maadikripadham Colony, Pipliyahana, Indore, Madhya Pradesh – 452010
📧 info@craftlooms.com
📞 9284791317